What I wanted to tell her was that:
It was a computer that dialed the phone, not me! You've ignored a computer for the last five months. I'm the first human eyes on the data in our system. Ever. All you have to do is be smarter than a dumb computer!
What I did say was:
I'm so sorry for the calls. I can see that they'd be annoying. I'll fix it so we don't call you again.
And, get to a human being on on day 5 rather than day 165 ...
Drowning in Debt T-shirt by nemos1271